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Delta

Delta Below The Wing Application Migrations

'Lift and shifting' 10 enterprise applications for baggage tracking applictions

Process

Discover

  • Business Needs

  • Audit of previous screens

Ideate

  • Wireframing

Deliver

  • Handoff to developers

  • Prototyping

  • Inventory

Presumptions

  • Users would be comfortable with the new devices

  • There was no need to do any extra in the process.

  • All screens were accounted for.

My Process

Discover

Define

Ideate

Test

  • Understand user & business needs

  • Personas

  • Wireframing

  • User Testing

  • Interviews

  • Experience Mapping

  • Prtotyping

  • Inventory

  • User Flows

Discovery

The business provided what they needed but I wanted to understand the user so I started by with interviews.

Who are the users?

Existing baggage handlers trying to get more information on the new technologies AND learn a new application. 28% of staff were newly employed.

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Experience Mapping

This is how Greg went through their journey of handling baggage. This was one of the most valuable parts of the process as it helped me understand the stucture of the journey the users have.

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Problem Defining

I shaped our findings into opportunity statements to support the ideation process.

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I used the 'How Might We(HMW)' frame as it doesn't suggest a particular solution but gives room for innovative thinking.

Problem

The screens are not what the user is familiar with due to component changes.

The screens are not what the user is familiar with due to component changes.

HMW

create a consistent experience for the user?

Problem

Users are often confused and can't find the information they need.

HMW

make the users find the information they need faster and with ease?

Problem

Users are not if the device is finding the item they are searching for.

HMW

alert the user the RFID tag is being read?

Solutions

Component Library

This would guarantee our components had a cohesive look and behave consistently throughout the apps.

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Unified Navigation or Search

Users were having challenges finding information that they were looking for across applications. I originally proposed a search function but it was not feasible during this time. My second proposed idea was for unified navigation. Not only would this support the need for familarity and leave the user less overwhelmed but it would be able to navigate quicker with fewer clicks. 

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Visual and Audio Indicators

Since RFID was a completely new application and technology, the original screens designed were only two screens.

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With this proposed solution, users would see when they were in close proximity to the item they were looking for. They'd also hear it based on device beeps.

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Clickable prototype to the right.

Lessons Learned

Exploring the user needs was the game changer here. Not only was I able to understand their process but I saw the value in forming a component library firsthand.

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Everyone has a different way of understanding information and walking through a process. Their familiarity with a product will vary but if we do our research and test it, we can continue to find effective solutions.

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