Porter

Porter is an on-demand app that uses vetted 3rd party contractors to help people move or deliver their goods when their unable to, efficiently and without hassle.

On-Demand Delivery App: Driver Facing

Discover

What’s my strategy?

What do I need to know?

Define

What is the challenge?
What is my solution?

Design

Sketching and wireframing possible solutions then moving into mock-ups.

Decide

Testing and iterating

Deliver

Presenting the solution.

Dance or Dump

Celebrate the progress
& do it again.

Discovery

I asked these 7 questions:

Describe your driving and delivery experience. (Provide details relating to routes.)
What do you think the delivery process involves, from pickup to drop-off?
What are your key influences when choosing a job?
What are your biggest challenges when picking up or delivering orders?
What do you do to ensure that all orders are complete and delivered on time?
How do you obtain payment for your delivery?
What forms of discovery do you feel the most impact your business?

38

38 responded
to the survey.

What are your key influences when choosing a job?

Payout

95%

Distance

74%

Order Items

55%

What forms of discovery do you feel the most impact your business?

96% relied on word of mouth and referrals

77% relied on search engine searches and the internet.

72% relied on social media.

Load something into
your truck for a half
hour, drive another
1.5hr, and unload for
another half hour.
So, basically $10/hr.
Not to mention fuel.

WHAT
DRIVERS
SAY

I left to go do
another job during
another customer’s
time frame because
their items were not
ready for pick up.

Basically, you’re
entering stores
having to explain
what company you
are with. There is never any
recognition of the brand.

Driver Frustrations

Can’t control your rates

Mobile is a priority

Non recognition of the brand with retailers

There's no way to ensure the item is ready for pickup from retailers

There is no on-demand help or live chat option outside of talking to the customer